If a paid FoodGong plan isn't right for you, request a refund within 30 days of your purchase or renewal and we'll refund it in full — no hassle.
Every paid plan (Pro, Family, and Team) comes with a 30-day money-back guarantee. If you request a refund within 30 days of the charge — whether it's your first purchase or an annual renewal — we'll issue a full refund to your original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
Email us at support@foodgong.com from the address on your account, or use the support link in your account settings. Include the email on your subscription so we can locate the charge. You don't need to explain why, though we always welcome the feedback.
You can cancel anytime from your account settings — no phone calls and no retention maze. When you cancel:
Choosing annual billing simply means you're billed once a year instead of monthly, at the discounted annual rate.
If you were charged twice, charged after cancelling, or billed for a renewal you didn't intend, contact us and we'll make it right — these are refunded regardless of the 30-day window.
The Free plan is free forever and never requires a card, so there's nothing to refund or cancel.
Team plans follow this same policy. Enterprise agreements may include custom billing and refund terms; those are governed by your written agreement with us.
Reach us anytime at support@foodgong.com. This policy is part of, and should be read alongside, our Terms of Service.